Legal
Last updated 2 September 2026
This page explains when we refund a ShaadiMode plan, and when we don’t. It works alongside our Terms.
A one-time licence for one wedding — Free, Plus (₹2,999), Signature (₹6,999) or Concierge (₹14,999) — not a subscription. You pay once for that wedding and prices exclude GST. See Pricing for what each plan includes.
If you paid for a plan, you get a full refund if you ask within 7 days of payment, and only if none of the following has happened yet for that wedding:
Once any of those has happened, the work the plan pays for has started, so the window closes even if it’s still inside 7 days.
On the software plans (Plus, Signature), once the window above has closed we don’t refund — the wedding-specific setup is already done. On Concierge, if a coordinator has only partly done the work we agreed, we’ll refund the unperformed part on a pro-rata basis, at our discretion.
If we sell something and then can’t give it to you, you get a full refund of that plan, no argument. That covers things like: the template look you were promised isn’t what you got, WhatsApp sending is blocked on our side by Meta, or an outage takes down a function of ShaadiMode for an extended stretch.
Email hello@shaadimode.com or message us on WhatsApp. Tell us the wedding name or link, the date you paid, and why you’re asking. We reply within 3 working days and, once a refund is approved, you get the money back to your original payment method within 7 working days.
You can ask us to delete your wedding and everything in it at any time — see Terms. Deleting a wedding on its own doesn’t trigger a refund outside the window above.
This policy sits alongside, not instead of, your payment provider’s own dispute or chargeback process — we’ll respond to a dispute raised there the same way we would to a direct request here.
Questions: hello@shaadimode.com or WhatsApp.
Draft — not yet reviewed by a lawyer.